Shipping Policy

DR. NOUN L.L.C-FZ
Last Updated: 20 October 2026

At DR. NOUN, we aim to make every order simple, secure, and convenient. This Shipping Policy explains how we process orders, calculate delivery charges, provide tracking information, and handle delivery delays for purchases made through our official website.

Please review this policy before completing your purchase.

1. Shipping Locations

DR. NOUN delivers to the locations available at checkout. Delivery availability may vary depending on the destination and the selected shipping service.

Before placing your order, please confirm that your delivery address is complete and that shipping is available for your location.

For assistance with a destination that does not appear at checkout, contact our customer service team.

2. Order Processing Time

We generally process orders within 1–3 business days after payment confirmation.

During processing, our team prepares your order for dispatch and coordinates with the relevant delivery provider.

Please note that processing times may vary during public holidays, promotional campaigns, periods of high demand, or when an order requires additional verification.

An order confirmation does not necessarily mean that the order has been dispatched.

3. Shipping and Estimated Delivery Times

Estimated delivery times depend on your delivery address, the shipping service selected at checkout, and the time required by the delivery provider.

Our current general delivery estimate is 3–7 business days after dispatch.

This estimate is indicative rather than a guaranteed delivery date. Weather conditions, public holidays, operational disruptions, address verification, and other circumstances may affect delivery.

Where a specific delivery estimate is displayed at checkout or confirmed separately for your order, please refer to that information.

4. Shipping Fees

Shipping charges are calculated at checkout according to the delivery destination, applicable shipping service, and other relevant order details.

Before you complete your purchase, the applicable delivery charge will be displayed in your order summary.

If free shipping or a promotional delivery offer is available, its eligibility conditions will be displayed with the relevant offer.

No shipping fee should be assumed to apply universally unless the checkout or an applicable promotion confirms it.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation through the contact details provided during checkout.

Once your order has been dispatched, we will provide tracking information when it is available from the delivery provider.

You can use the tracking details to follow shipment progress. Please allow time for the carrier’s tracking system to register the first shipment update.

If you do not receive an order confirmation or tracking information when expected, contact our customer service team with your order number.

6. Delivery Address and Customer Availability

Please provide a complete and accurate delivery address, including the building or villa number, street, area, emirate, and any additional directions needed to locate the destination.

Where possible, include an active telephone number so the delivery provider can contact you if necessary.

An incorrect or incomplete address, an unavailable recipient, or failure to respond to delivery arrangements may cause delays or a failed delivery attempt.

If you need to correct your address after placing an order, contact us as soon as possible. We cannot guarantee that an address change will be possible after dispatch.

7. Delayed, Missing, or Undelivered Orders

Although we work to fulfil orders within the stated estimates, delivery delays can occasionally occur.

If your order has exceeded the estimated delivery period or its tracking status suggests a problem, contact our customer service team.

Please provide your order number and any available tracking information. We will review the shipment status and coordinate with the delivery provider where appropriate.

If a shipment is confirmed as lost, cannot be delivered, or otherwise qualifies for a remedy under applicable law or the terms of your order, we will explain the available next steps.

Nothing in this policy limits any consumer rights that apply under the laws of the United Arab Emirates.

8. International Shipments, Customs, and Duties

Where international delivery is available, additional customs procedures, import duties, taxes, or regulatory requirements may apply.

Responsibility for applicable charges will depend on the destination, the terms presented at checkout, and the relevant legal requirements.

Customers should check the import requirements that apply to their destination before placing an international order, particularly where food supplements or other regulated products are involved.

We cannot guarantee that every product is eligible for import into every country.

9. Damaged Packages or Incorrect Deliveries

Please inspect your delivery when it arrives.

If your order arrives visibly damaged, contains an incorrect item, or presents another delivery-related issue, contact us promptly and include your order number, a description of the issue, and photographs where relevant.

Our team will review the circumstances and advise you on the appropriate resolution.

Any replacement, refund, or other remedy will be handled in accordance with our Refund & Return Policy and applicable consumer protection requirements.

10. Contact Us

If you have questions about shipping, order processing, delivery tracking, or a delayed shipment, please contact DR. NOUN through the following official channels:

Company: DR. NOUN L.L.C-FZ
Website: https://drnounhealth.com/
Email: INFO@DRNOUNHEALTH.COM
Telephone: +971 4 266 7935
Address: Meydan Grandstand, Nad Al Sheba, Dubai, United Arab Emirates.

Please include your order number in your message so that our team can assist you more efficiently.

11. Related Policies

For further information, please review our:

These policies should be read together where they apply to your purchase.

12. Policy Updates

DR. NOUN may update this Shipping Policy when necessary to reflect changes in delivery services, operational procedures, or applicable legal requirements.

The latest version will be published on this page. Updates will not remove rights that consumers are entitled to under applicable law.