Refund & Return Policy

At [Store Name], customer satisfaction is our top priority. This Refund & Return Policy outlines the conditions under which you may return products or request a refund.

1. Returns Eligibility

You may request a return or exchange under the following conditions:

  • The item is defective, damaged, or incorrect
  • The item is unused, in its original condition, and in the original packaging
  • The return request is submitted within [X] days from the date of delivery
  • Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital products or downloadable items
  • Gift cards
  • Items on sale or clearance (unless defective)
  • Products damaged due to misuse or improper handling

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at [email@example.com] with your order number
  2. Provide photos or details of the issue (if applicable)
  3. Wait for approval and return instructions
  4. Ship the item back to the provided address

Returns sent without prior approval may not be accepted.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [X] business days
  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable unless the return is due to our error

5. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost, subject to product availability.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake or defect from our side
  • Shipping costs are non-refundable

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment provider
  • Contact your credit card company
  • Contact us at [email@example.com] for further assistance

8. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective once posted on this page.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us: